IT IS THE CUSTOMER'S RESPONSIBILITY TO READ EACH LISTING THOROUGHLY BEFORE ORDERING.
Shipping terms on all orders outside Canada
Delivered At Place (DAP). Tagua Love only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.
Current Turnaround Time
Subject to change
Current turnaround time for orders is 2 business days from order date to shipping date, however, we ask for up to 4 business days for custom orders. We ship from the west coast of Canada, so please keep in mind that it may take a little bit of extra time if you are farther away. Please read policies on shipping for more details. Customers are responsible for reading our policies and details before purchasing.
Please note that you are purchasing handmade. Due to the nature of tagua being an organic material, size and colour may vary slightly. Please see below on exchange policies. Please note that different screens and monitors may show colours differently. We just want to make you aware that each necklace will not look exactly alike and are all unique. By purchasing from Tagua Love, customer agrees to these policies.
How much is shipping?
Please see the shipping rate estimator at check out. We ship internationally.
Shipping Methods - CANADA only
All orders are shipped via Canada Post WITHOUT TRACKING. If you need tracking, please ensure the tracking option is selected when placing your order. We apologize for the hefty Canada Post fees for tracking! If many items are ordered at once, shipping costs may increase.
Shipping Methods - US and INTERNATIONAL
We ship WITH TRACKING from the US using USPS. Please note that insurance is NOT included in the shipping cost and we are not responsible for duties/customs fees.
Sometimes, the post office may lose, misplace or damage packages and this is out of our control. Lost packages are dealt with on an individual basis and are only considered lost after 10 weeks.
If you need to add tracking to your order after your initial order, we may not be able to fulfill this change to your shipping method, and in this case we will refund you the tracking fee. Please see the section on this page regarding order changes.
How long will shipping take?
It will depend on how far you are. If you are having your package shipped to the US, shipping should take about 3-10 business days. Within Canada, it should be 2-10 business days. Internationally, it can take about 15-25 business days.
Can I get refunded for some shipping if I place several separate orders and want them to be combined all into one package?
Due to the volume of orders we get, this may not always be possible. By default, every separate order will ship separately unless otherwise instructed. However, due to the volume of orders we get, if the invoice was already printed or if your first order was already packaged, it may not be possible. Please see the section on this page regarding order changes. By requesting any sort of order changes, you forfeit any type of buyer protection for your transaction.
I want to come pick my order up!
Unfortunately we cannot always accommodate local pick up. We cannot guarantee local pick up, but if you need to pick up, please email us to see if pick up is being available. Again, we cannot guarantee that local pick up will be offered.
Shipping address changes: I actually need my order shipped to an address that is different from the one I checked out with!
It is the customer's responsibility to enter the correct address at check out. We ship to the shipping address that is listed at check out.
We cannot change orders after they have been placed. Due to high order volume, we work on your order right after it is placed. In the case that you need an address change, we may try to accommodate changes to your shipping address, however, we need to be notified within 24 HOURS of placing the order as it would need to be manually changed. Please contact us as soon as possible. If it has been more than 24 hours since the order has been placed, NO changes can be made to the shipping address or the order. If it has already begun to be processed, no changes can be made even if it has been less than 24 hours. By requesting any sort of change to your address, you forfeit any type of buyer protection for your transactions. Please see the section on this page regarding order changes.
Changes to Orders:
Custom orders are final and cannot be changed once it is placed. If you need to make a change to a detail about your order, we will do our very best to accommodate, but must be notified within 24 hours of your order being placed. However, please note that it is our policy that orders cannot be changed after they are placed. Change requests are never guaranteed to be fulfilled, as your order may have already been printed, or your order has already begun. Changes may not be made if we have already begun your order, even if it has been less than 24 hours. If an order has been started already, orders cannot be changed or modified. This includes purchasing additional add-ons. If there are any questions regarding your order, please contact me directly- requesting for contact in the notes at check-out will not guarantee a response. Once an item has been paid for, and there have been specifications in the notes, it is FINAL. It is also the customer's responsibility to ensure what they had purchased is what they would like. It is noted several times on our website to contact us prior to ordering if there are any questions. By requesting any sort of order change, you forfeit any type of buyer protection for your transaction. If in the very, very rare case we allow a change to be made, a fee will be charged. However, we generally do not allow changes after an order has been placed. But while we do accommodate and consider changes on a case by case basis, our policy states that NO changes can be made to orders after it has been placed.
Are sales final? What is your exchange policy?
The bottom line is that we want you to be happy with your order! Please contact us right away if there is an issue with your order or jewelry. We are here to help. We are more than happy to assist you and address any concerns and questions that you may have. If you have any questions or concerns with your order, please contact us within 14 days of receiving your order.
Please note, for all Canadian and US orders that received free shipping, a shipping charge of $5 USD will be incurred on all refunds. For all other international orders, the shipping charge will be calculated based on the cost of shipping.
We strive to deliver excellent customer service, however, we need to be in direct communication with you in order to provide you with the customer service that you deserve. If there is an issue, before attempting to open a dispute or chargeback, we need you to contact us so that we may provide a solution. Contacting us directly often results in a much more amicable solution as we are able to provide options that credit card companies or Paypal may not be able to provide. Also, oftentimes customers enter their email at check out with a typo and do not receive an order or shipping confirmation email because it would not have been sent to an existent or correct email. Opening a dispute or chargeback for reasons like this results in complications that prevent us from assisting you and we promise to strive for excellent customer service, but we can only do that if you contact us directly. Please contact us directly so that we can serve you to the best of our ability. If we make an error on your order, we do resend items, or repair free of charge. (This is handled on an individual basis). However, we cannot provide you with any of these options if we are not directly contacted first. Please note that it is the customer's responsibility to read product descriptions, as well as policies and shipping information prior to purchasing. By purchasing from Tagua Love, the customer agrees to these terms and conditions.
MUST be used at the designated spot at check out. There is a spot to enter the coupon code, whether you are checking with Pay Pal or a credit card. They cannot, and will NOT be applied retroactively under any circumstance. If you leave the coupon code in the notes, it will not apply because it will not take the discount off your total when you check out. It must be entered upon checkout in the appropriate spot.
Important Information about tagua jewelry
Like any jewelry, tagua jewelry does show water marks when wet. However, all you need to do is give the beads a quick polish with a lightly damped cloth, then buff it dry. Your jewelry will be shiny again!
CONTACTING TAGUA LOVE:
We would love to chat with you if you have concerns. Please note that the most reliable way to contact us is through the form on our contact page. If you choose to contact us via social media, please note that we may not check or see notifications at all times, but we do monitor our email inbox/contact form inquiries often. To clarify, on this page, when we refer to "contacting" us in the policies, we refer to a formal method of contact where a response is made from both parties. DMs on Instagram, comments, or tags do NOT count as contact.
By purchasing from our site, you agree to these terms and policies. By purchasing from Tagua Love, customer agrees to all terms and conditions. It is the customer's responsibility to read our policies before purchasing.